Order Changes

Cancellation Policy

Changed your mind, or spotted a mistake in your order? Tell us quickly and we can almost always sort it out.

Last updated: 1 August 2026

1. Cancelling before dispatch

You may cancel your order at any point before it is handed over to the courier, at no charge whatsoever. Since we pack within 1–2 working days, the sooner you contact us the better.

To cancel, WhatsApp or call +91 98251 22278, or email sales@purvacreation.in with your order number and the word CANCEL.

2. Cancelling after dispatch

Once the parcel is with the courier we cannot recall it. In that case, please accept the delivery and raise a return under our Refund & Return Policy, or refuse the delivery at your doorstep — the parcel will make its way back to us and we will refund you once it arrives and is inspected.

3. Cancellation timeline at a glance

Order Status	Can You Cancel?	Charge
Placed, not yet packed	Yes, immediately	None — full refund
Packed, not yet dispatched	Yes, if you reach us in time	None — full refund
Dispatched / in transit	No — refuse delivery or return instead	Return shipping may apply
Delivered	No — raise a return within 7 days	As per Refund Policy

4. Modifying an order

Size changes, colour swaps, adding an item or correcting a delivery address are all possible before dispatch. Contact us with your order number and the change you need. After dispatch, address changes can sometimes still be arranged directly with the courier — we will help you try.

5. Refunds on cancelled orders

For prepaid orders cancelled before dispatch, we initiate the refund within 24–48 hours of confirming the cancellation. The amount reaches your account in 3–7 working days depending on your payment method and bank. No cancellation fee is charged. For Cash on Delivery orders cancelled before dispatch, nothing was paid, so nothing is refunded.

6. Cancellations by Purva Creation

Occasionally we may need to cancel an order ourselves. This can happen when:

• The item is out of stock or fails our final quality check.
• Your PIN code is not serviceable by our courier partners.
• A pricing or listing error is identified.
• Payment could not be verified, or the order is flagged as fraudulent.
• The delivery address is incomplete and you cannot be reached.

In every such case we will contact you first and refund any amount paid in full. We will also try to offer you an alternative before cancelling.

7. Refused COD deliveries

8. Sale, festival and limited-edition orders

Orders placed during flash sales, festival edits or limited-run drops may be marked non-cancellable once packed. Where this applies, it is clearly stated on the product page before you buy.

9. Contact us

The quickest way to cancel or amend an order is WhatsApp: +91 98251 22278. Include your order number in the first message and we will act on it straight away. We are available Monday to Saturday, 9:00 AM to 8:00 PM.