Returns Made Simple

Refund & Return Policy

If a piece isn’t right, we’d rather fix it than argue about it. Here is how returns, exchanges and refunds work at Purva Creation.

Last updated: 1 August 2026

1. Return window

You may request a return or exchange within 7 days of delivery. The request must be raised within this window — the parcel does not need to have reached us by then.

2. What can be returned

To be eligible, the item must be:

• Unused, unwashed and unaltered.
• Free from stains, perfume, deodorant marks, makeup and pet hair.
• Carrying all original tags, labels and packaging intact.
• Accompanied by the original invoice or order number.

Items that fail these conditions on inspection will be sent back to you, and no refund will be issued.

3. What cannot be returned

• Items marked Final Sale, Clearance or Non-Returnable on the product page.
• Innerwear and any intimate apparel, for hygiene reasons.
• Customised, altered or made-to-measure pieces.
• Gift cards.
• Items damaged through wear, washing or misuse after delivery.

4. How to raise a return

5. Return shipping charges

• Our error — wrong item, damaged, defective or missing piece: return shipping is entirely on us.
• Change of mind, size or fit: a reverse pickup charge may be deducted from your refund, or you may self-ship to our Ahmedabad address at your own cost.

6. Damaged, defective or wrong items

Report these within 48 hours of delivery with photographs and, where possible, an unboxing video. We will replace the item or refund you in full, including any shipping you paid.

7. Exchanges

Size exchanges are subject to stock availability in the size you want. If the size is unavailable, we will offer you an alternative piece, store credit, or a full refund — your choice. Each order is eligible for one exchange.

8. Refund method and timeline

Original Payment	Refunded To	Timeline
UPI / Google Pay / PhonePe / Paytm	Same UPI ID or wallet	3–5 working days
Credit or debit card	Original card	5–7 working days
Net banking	Original bank account	5–7 working days
Cash on Delivery	Bank transfer to details you provide	5–7 working days

Timelines start from the day we complete inspection and approve the refund, not from the day you ship the item. Once we initiate the refund, the time taken to reflect in your account depends on your bank or payment provider.

9. Partial refunds

We may issue a partial refund where an item is returned with minor signs of use, missing tags, or missing accessories — or where only part of a multi-item order is returned. We will always tell you the amount and the reason before processing.

10. Shipping charges on returns

Original shipping charges paid at checkout are non-refundable, except where the return is due to our error. COD handling fees are similarly non-refundable on change-of-mind returns.

11. Late or missing refunds

If your refund has not appeared after the timeline above, first check with your bank or payment provider, since settlement can lag. If it still hasn’t reached you, contact us at sales@purvacreation.in with your order number and we will trace it with the payment gateway.

12. Showroom returns

You are welcome to bring an online order back to our New Vadaj showroom within the return window, with the invoice and tags intact. We are open Monday to Saturday, 9:00 AM to 8:00 PM. Please call ahead on +91 98251 22278.