FAQ

Help Centre

Frequently Asked Questions

Everything customers ask us most often, answered honestly. Still stuck? WhatsApp +91 98251 22278.

Ordering

How do I place an order?

Choose your size on the product page, add to cart, and check out. You can pay online or choose Cash on Delivery where available. You’ll get a confirmation by email and SMS straight away.

Do I need an account to order?

No. You can check out as a guest. Creating an account simply makes it easier to track orders and reorder later.

Can I order over WhatsApp instead?

Yes. Message +91 98251 22278 with the product name or a screenshot and your size, and we’ll take it from there.

Do you take bulk or wholesale orders?

We do. Purva Creation supplies retailers and boutiques with western wear, kurtis and kidswear. Call or WhatsApp +91 98251 22278, or email sales@purvacreation.in with your requirement and quantities.

Sizing & Fit

How do I pick the right size?

Every product page carries a size chart with garment measurements in inches, covering S to XXL. Our sets are a relaxed fit — if you’re between sizes or prefer a closer cut, take the smaller size.

What if I’m unsure between two sizes?

WhatsApp us at +91 98251 22278 with the size you normally wear and we’ll advise against our chart honestly. We’d rather you order once than return twice.

Will the colour match the photos?

We photograph each garment as faithfully as we can, but screens vary. Minor variation in shade, print placement or weave is normal in textile production and isn’t a defect.

Payment

What payment methods do you accept?

UPI, Google Pay, PhonePe, Paytm, credit and debit cards, net banking, and Cash on Delivery on serviceable PIN codes.

Is Cash on Delivery available?

Yes, across serviceable PIN codes in India, subject to an order value limit. A small handling fee may apply and is shown at checkout. Please keep the exact amount ready.

Are prices inclusive of GST?

Yes. All prices are in Indian Rupees and include applicable GST. Our GSTIN is 24AMGPM4464Q3ZF.

Shipping

How long will my order take?

We dispatch from Ahmedabad within 1–2 working days. Gujarat 2–4 days, metro cities 3–5 days, rest of India 5–8 days, remote and North-East 7–12 days — counted from dispatch. See our Shipping Policy.

Is shipping free?

Free standard shipping on prepaid orders above the threshold shown in our announcement bar. Below that, a flat charge applies and is shown at checkout before you pay.

How do I track my order?

You’ll get a tracking link by email and SMS once the parcel is handed to the courier. Tracking usually goes live within 24 hours. You can also WhatsApp us your order number and we’ll check.

Do you ship internationally?

Not currently. We ship across India only. For overseas enquiries, email sales@purvacreation.in.

Returns & Refunds

Can I return or exchange an item?

Yes, within 7 days of delivery, provided the piece is unworn, unwashed and has its original tags. Start a return by emailing sales@purvacreation.in or messaging us on WhatsApp with your order number. Full details in our Refund & Return Policy.

What if my item arrives damaged or wrong?

Report it within 48 hours of delivery with photographs and, if possible, an unboxing video. We’ll replace it or refund you in full, including shipping, at no cost to you.

How long do refunds take?

3–5 working days for UPI and wallets, 5–7 for cards, net banking and COD bank transfers — counted from the day we approve the refund after inspection.

Can I change or cancel my order?

Yes, any time before dispatch, at no charge. Contact us quickly since we pack within 1–2 working days. See our Cancellation Policy.

Products & Care

What fabrics do you use?

Mainly crinkled cotton and cotton blends, chosen for breathability in Indian weather. Each product page lists the exact fabric.

How should I wash my co-ord set?

Machine wash cold on a gentle cycle, inside out, and dry in shade. Don’t iron crinkled cotton flat — the crinkle is the point. Our fabric care guide covers this properly.

Visiting Us

Can I visit the showroom?

Please do. Our New Vadaj showroom in Ahmedabad is open to walk-ins Monday to Saturday, 9:00 AM to 8:00 PM. Check the fabric and try the fit in person.

Can I collect an online order in store?

Yes. Call +91 98251 22278 before you set out and we’ll keep it ready for you.

Business Details

Business Name
Purva Creation
Western Wear & Kurtis
Showroom Address
L-4, Lower Floor, Vijay House,
Below Parth Tower, Nr. Mangalam Show Room,
New Vadaj, Ahmedabad – 380013,
Gujarat, India
Phone & WhatsApp
+91 98251 22278
Business Hours
Monday – Saturday
9:00 AM – 8:00 PM
GSTIN
24AMGPM4464Q3ZF