Delivery

Shipping Policy

Every order is packed by hand at our Ahmedabad studio and shipped with a tracked courier. Here is exactly what to expect.

Last updated: 1 August 2026

1. Where we ship

Purva Creation ships across India to all serviceable PIN codes. You can check serviceability by entering your PIN code at checkout. If your area is not covered by our courier partners, we will contact you and arrange an alternative or issue a full refund. We do not currently ship internationally.

2. Order processing time

Orders are picked, quality-checked and packed within 1–2 working days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day. During festival periods and sale events, processing may take an extra working day.

3. Delivery timelines

Destination	Estimated Delivery
Ahmedabad & Gujarat	2–4 working days
Metro cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune)	3–5 working days
Other cities and towns	5–8 working days
Remote and North-East locations	7–12 working days

These timelines are counted from the date of dispatch, not the date of order, and are estimates rather than guarantees. Courier delays caused by weather, strikes, regional restrictions or other events outside our control are not within our responsibility, though we will always help you follow them up.

4. Shipping charges

• Free standard shipping on prepaid orders above the threshold shown in our announcement bar.
• Orders below the threshold carry a flat shipping charge, displayed clearly at checkout before you pay.
• Cash on Delivery orders may carry a small additional handling fee, also shown at checkout.

You will never be charged anything that was not visible on the checkout page.

5. Cash on Delivery

COD is available on serviceable PIN codes, subject to an order value limit. Please keep the exact amount ready for the delivery executive. Some couriers support UPI payment at the doorstep.

6. Order tracking

As soon as your parcel is handed to the courier, we send you a tracking number and link by email and SMS. Tracking usually becomes active within 24 hours of dispatch. You can also message us on WhatsApp at +91 98251 22278 with your order number and we will check it for you.

7. Delivery attempts and address accuracy

Our courier partners make up to three delivery attempts. Please provide a complete address with a nearby landmark and a reachable phone number — incomplete addresses are the single most common cause of delay. If all attempts fail and the parcel is returned to us, we will contact you to arrange re-delivery. Re-delivery charges may apply on COD orders refused without reason.

8. Damaged or tampered parcels

Please inspect the packaging before accepting delivery. If the parcel appears open, wet, torn or tampered with, refuse it and inform us immediately at sales@purvacreation.in or +91 98251 22278.

If you have already accepted the parcel and find an issue, send us an unboxing video and photographs within 48 hours of delivery so we can resolve it quickly.

9. Wrong or missing items

If you receive an incorrect item, or something is missing from a multi-item order, contact us within 48 hours of delivery with your order number and photographs. We will arrange a replacement or refund at no cost to you.

10. Store pickup

You are welcome to collect your order in person from our New Vadaj showroom, Monday to Saturday between 9:00 AM and 8:00 PM. Call us on +91 98251 22278 before you set out so we can keep it ready.